Single Point of Contact
As well as caring for families supported by Rainbows, we share our specialist expertise with healthcare professionals caring for babies, children and young people across the East Midlands. Our Single Point of Contact service is one of the ways we do that.
Specialist advice, day or night
Our Single Point of Contact (SPOC) service provides 24/7 specialist telephone advice and support for healthcare professionals caring for a baby, child or young person aged 0 to 18 who is deteriorating or approaching the end of their life and has palliative care needs.
Who can use this service
SPOC is available to healthcare professionals across the East Midlands, including GPs, hospital teams, community services and NHS 111 out-of-hours services.
If you need advice, call 01509 638 000. A call handler will take some initial information, and a specialist nurse will call you back.
Babies, children and young people identified by a healthcare professional as deteriorating or approaching the end of life can receive immediate advice and support through SPOC. Their care will also be discussed by our regional multidisciplinary team, bringing together specialist professionals to consider what support is needed.
For SPOC correspondence, email: [email protected]
Information for families
If a healthcare professional has identified your baby, child or young person as deteriorating or approaching the end of their life, and you don’t have access to 24/7 support, you can call SPOC directly on 01509 638 000 for specialist advice and support.
We’re here whenever you need us
If you’d like to talk to someone, our team is here to listen and help. Please get in touch and we’ll do everything we can to support you.