Single Point of Contact
We are committed to ensuring babies, children, young people and families receive the best possible care and support throughout the palliative care journey.
Single Point of Contact provides specialist 24/7 telephone advice and support to health care professionals caring for deteriorating or dying babies, children and young people aged 0-25 years old, with palliative and end of life care needs. Health care professionals can also refer into SPOC for advice and support from a Regional Paediatric Palliative Care consultant.
This service is available to all healthcare providers across the East Midlands, including GPs, Hospitals, Community services and 111 Out of Hours.
To access the service, you will need to call 01509 638 000. On the call, you will initially speak to a call handler who will take some basic information from you. A specialist Nurse will then call you back within 15 minutes.
All babies, children and young people identified as deteriorating or dying by an HCP will be accepted onto the SPOC caseload and discussed at the next weekly regional MDT meeting. In between the MDT meeting, immediate advice and care will be provided as required for the babies, children and young people and reviewed at the next MDT meeting.
The email address for SPOC correspondence is [email protected]
If a health care professional identifies a baby, child or young person as deteriorating or end of life, and they do not have 24/7 support, parents can phone SPOC directly.