Privacy Policy

How we use your personal information …

Rainbows takes privacy issues seriously and we’re committed to protecting your personal information. We shall always be transparent with you about how we are using your details.

The Data Protection Act states that organisations must be open about what information they collect, and how they intend to use it. This ‘Fair Collection Notice’ also called a Privacy Policy explains how we obtain, collect, process and store information about you. The information on this page may change

How do we obtain your information & why?

In 99% of cases you’ll volunteer your personal details to us. We’ll tell you before we capture your information why we need the information and how we will use it.

If you’ve supported Rainbows in the past, then we will need to know your name, address and contact details, and details about how you have supported us (e.g. made a donation, came to an event, bought from our shops). In order to send you relevant information about our charity, we may need to ask for other specific information. We ask your age (especially if you play the lottery) and we may ask about your hobbies and interests.

We’ll keep your details in our secure CRM system, together with appropriate relevant notes, such as details of our discussions, meetings, communications etc. We may keep a copy of the data for a minimum of 10 years, but we’ll remove the entry at time if you so request.

We’ll ask you if you’d like to receive regular communications from us, and we shall do this within any guidelines with the DPA or PECR Regulations. You can change your preferences at any time, and if you ask us to stop communicating with you, we shall action this request immediately.

How we store your information.
We store your information in a robust CRM system, and ensure that only information, such as that stated above is stored. Only authorised members of the team have access to your personal information, and we back it up regularly to prevent against loss or damage.

Who do we share with?
Let me assure you that we will never sell your information, or share it with any third party, save those detailed below, or with any government agency entitled to this information by law.

We may from time to time sub-contract elements of our operation to data-processors, such as a mailing-house, lottery administration company, or marketing company, but they will be working as a ‘Data-Processor’ on behalf of Rainbows who shall at all times remain responsible for the confidentiality of the data. Any Data-Processor, will be vetted, and sufficient contracts will be in place to protect the integrity and privacy of your data.

Where possible, data will remain on servers within the EEA. However, we may store data on servers within the United States if the company is part of the approved ‘Safe Harbour’ scheme.

Your Rights
The DPA gives you a number of specific rights, and the legislation tells us what we can, and cannot do, with your information. For example you can ask for a copy of the personal information we hold about you, although we can ask for a small fee of £10.00 to cover the costs of collating and sending this to you.

You can ask us to stop sending you direct mail, or emails, or ask us to stop processing your details. Finally, if we do something very bad with your information you can request compensation for any distress you are caused or loss you have incurred. You can find out more information from the ICO’s website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We do not store any personal data in the cookies that we use, and store the information anonymously to assist us in the running of the site, and also for monitoring the activity and traffic both to and through our website. To do this we use Google Analytics cookies.
Depending on the browser you use, you should be able to control what cookies are placed on your device through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or
To opt out of being tracked by Google Analytics across all websites visit

If you have any questions, please get in touch.

Best wishes

Ronald Graham
Data Controller