Coronavirus information for parents and carers

Here at Rainbows Hospice for Children and Young People, we understand that the Covid-19 pandemic has been a particularly difficult time for families caring for children and young people with life-limiting conditions. 

Updated: 7 January 2022

‘Rainbows continues to follow all government guidance whilst continuing to take extra precautions to keep children, young people, families and staff safe including:

  • mandatory use of face masks whilst in the building
  • social distancing
  • enhanced cleaning procedures 
  • restricted visiting

Provision of our services is reviewed regularly and if any increased risk is identified some services may be affected, restricted or temporarily stopped.’

Care and Family Support

  • we will continue to deliver services when it is safe to do so– staying within Covid guidelines
  • communal areas (such as the Arts and Crafts Room, Children’s Lounge etc.) will be limited to a maximum of two families at a time
  • the number of family members able to be resident 
  • no additional visitors during short breaks.
  • a negative test is required before a planned short break at the Hospice – Negative PCR for all children 11-years and under 
  • Negative Lateral flow test for children young people and adults over 12-years on day of admission

As we are regularly reviewing the situation and responding to any increased risk there may be a need for us to change our services at short notice.  We will keep you informed of any changes, and we apologise for the inconvenience this may cause.

If you have any questions, please contact your Family Support Worker directly or call: 01509 638 000

How do I avoid catching and spreading the virus?

Currently, the best thing you can do is to follow the NHS guidelines. This includes washing your hands with soap and water regularly for up to 20 seconds, using hand sanitiser gel and catching coughs and sneezes in a tissue or sleeve, staying two metres apart from others and meeting outdoors as much as possible. Regular lateral flow testing for your family.

Managing staff and carers

Make sure you agree a plan with any carers or staff who enter your home and ensure they are strictly following the NHS guidelines. This includes family and friends who may visit. Put reminder notices around the home if that helps. 

If carers are employed through an agency, you could contact the agency to confirm their policy if you are worried.

Don’t forget to discuss a plan for what happens if you’re left without care. Involve your care agency and find out what they have in place. Your local authority should be able to tell you if they have any contingency plans.

Do you have friends or family who could help?

Treatment plans and hospital appointments

It is important to continue to follow your agreed treatment plans as much as possible and unless specifically told otherwise, attend agreed appointments and procedures at your GP surgery, or hospital.


Whilst there is no need to stock-pile large quantities of medicines, it is important as ever to ensure you have adequate supplies of medicines and other consumables.

Holidays and travel

There is useful advice for those planning holidays and travel from the NHS website and from the Foreign and Commonwealth Office. It also includes guidance for those returning from abroad.

Who to contact if worried about coronavirus exposure

If you think you’ve been in contact with someone with coronavirus, or if you have any non-emergency concerns about your health, that of your child, or those in your household (including family members, staff and carers). Tell them that you are a carer and explain your situation. For emergency situations, call 999 immediately.

Where else to go for information and advice

There are a range of useful sources of information and advice available for those in England, Wales, Scotland and Northern Ireland.

UK Government Guidelines
NHS Guidelines

Rainbows Hospice for Children and Young People will continue to monitor the situation and keep you informed of new advice as it becomes clearer. 

If you are concerned and would like to speak to a Rainbows member of clinical staff please contact your Family Support Worker or call 01509 638 000