Safeguarding at Rainbows

Rainbows has a strong culture and awareness of safeguarding which is key to all work undertaken at both the hospice and within all associated areas and environments with vulnerable children; young people, families, visitors, staff and volunteers. 

We actively support the Six Principles of Safeguarding which are: Protection, Prevention, Partnership, Proportionate Empowerment and Accountability.  

Operating with transparency and commitment our strong safeguarding culture is apparent through an Organisational Commitment to Whistle- blowing; the Appropriate Sharing of Information, Reporting of Bad Practise and Abuse, Robust Governance Arrangements, Strategy and Communication, Organisational and Individual responsibility. 

Safeguarding duties are included within all job descriptions and at all levels; including our Trustees and Volunteers and also within a service specific role – with a Hospice Safeguarding Lead role. 

The recruitment of all staff, volunteers and trustees is robust and follows principles for Safe Recruiting; which include DBS checks, references, employment history and interviews.

The organisation performs to the standards set for training and competency from both Health, the Local Safeguarding Boards (LSCB/LSAB) production of evidence for the Care Quality Commission (CQC) the Care Commissioning Groups (CCG’S).  All staff, volunteers and trustees undergo safeguarding training relevant to role and are encouraged to lead by example and challenge practise. 

We perform our safeguarding duties in alignment with the local safeguarding authority procedures for Leicester, Leicestershire and Rutland and NHS directives.

If you are worried:

Whilst attending Rainbows, inviting us to your home or when visiting one of our shops or events, we always try to ensure that we make you (or someone you care for) feel safe and free from harm. 
 Our staff and volunteers will always do their best to ensure your visit or the provision of care and support goes without incident.  However; should you ever feel unsafe or an issue presents itself, please inform an appropriate member of staff as soon as possible - so these are resolved and any appropriate action is taken. 

Your safety and that of all children and young People and vulnerable people is always paramount.

What to do if you are concerned about a child/young person or adult who may have been abused or is at risk of abuse/harm?

When not at Rainbows:

  • Follow the guidance of the Local Authority Safeguarding  Board LSCB ( Child )or LSAB ( Adult) where the child/ person  lives : called Reporting  a Concern( referral)
  • In an emergency (if at immediate risk and if a crime has been committed ) contact the Police  999 
  • If you need advice you can contact a relevant health, education, social care professional or  the duty office or a social worker known to the child/young person or family  OR 
  • If known to Rainbows  – we are a 24 hour service. If you are accessing a service or work/volunteer for Rainbows and you need advice or support over a safeguarding matter please ring  : 01509 638000 during office hours and ask to speak to a Senior Nurse /Safeguarding Lead for advice only

When at Rainbows:

  • Ask to speak to the Shift Coordinator, a Family Support Worker or the Hospice  Safeguarding Lead 
  • Ask to read the hospice safeguarding procedures which are available from the Care Team Office or ask at Reception
  • In an Emergency you can always ring the Police : 999 or the Local Safeguarding Board Duty desk – Report a Concern
  • Rainbows complies with the procedures for Leicester. Leicestershire and Rutland LLRSCB 

For further information follow:  (then click children or adults procedures as appropriate) 

Contact Children –Leicestershire duty desk:  The Children’s First Response Team Tel:  0116 305 0005 (24 hour phone line)

Contact Adult Leicestershire Local Authority duty desk: 0116 2551606 - Monday to Thursday 08.30-17:00 and Fridays until 16:30 Out of hours and in an evening or at weekends/bank holidays ring 0116 305 0004 

  • Follow the hospice whistle blowing procedures: Public Interest Disclosure 
  • Ask to speak to someone from the Senior Management Team or the Director of Care, Matron or Head of Family Support 

The needs of those who are vulnerable and at risk of harm are our priority.  Rainbows will always manage any concerns or incidents both promptly, with safety, compassion and  in confidence following the principles for best safeguarding practise.   

June 19th 2019